Elements and Performance Criteria
- Establish a quality management plan
- Determine project quality requirements with reference to project scope and stakeholder needs and expectations
- Adopt or agree on organisational quality policy and quality standards with stakeholders
- Determine project quality management approach, including proposed quality assurance processes and quality control measurement methods and benchmarks
- Negotiate project quality, cost, time trade-offs and changes to stakeholder expectations if necessary
- Develop a quality management plan for the project and obtain sign-off
- Perform ICT quality assurance processes
- Execute quality assurance activities as the project progresses according to the quality management plan
- Identify project processes not meeting quality standards agreed in the quality management plan
- Raise project change request to action process changes or corrective actions, update project management plan and quality baselines as necessary
- Perform quality control
- Validate project processes and deliverables against quality requirements as the project progresses
- Review quality control metrics and take action as necessary to investigate and understand the reasons for failure
- Use quality management tools to determine failures and root causes, and implement continuous improvement processes